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Zoho CRM Plus

by Zoho
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Smartreview AI Trust-IQ Score™

Independent AI audit · 25 parameters across 5 domains · equal weight

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01

Software development lifecycle

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02

Product management

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03

Organization

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04

Security & privacy

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05

Implementation & support

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Zoho CRM Plus overview

Zoho CRM Plus is a bundle of nine customer-facing Zoho applications sold at a single per-user price: CRM for sales pipeline, SalesIQ for website visitor tracking and live chat, Desk for support ticketing, Projects for delivery work, Campaigns for email marketing, Social for social media management, Survey for feedback, SalesInbox for email, and Analytics for cross-application reporting. The premise is a shared customer timeline — a support ticket, a marketing email, a chat session and a project milestone all attach to the same account record, so any team sees the full history without an integration layer. Zia, Zoho's AI assistant, spans the bundle for lead scoring, anomaly detection, sentiment analysis and forecasting. Administration is unified: one console for users, roles, permissions and data policies across all nine apps. The bundle is priced at fifty-seven dollars per user per month billed annually or sixty-nine month to month, which is generally cheaper than assembling equivalent point tools. Zoho Corporation is privately held, founded in 1996 and headquartered in Chennai.

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Company Information

Chennai, India
Vision

One customer record, visible to every team that touches the customer.

Mission

To build a complete, privately owned software suite that respects customer privacy and price.

Leadership team

Meet the leaders shaping our vision, product, and growth.

No leadership team has been added for this product yet.

Compliance

Our certifications and compliance frameworks that keep your data safe.

SOC 2 Type II
ISO 27001
GDPR
CCPA / CPRA
HIPAA
DPDPA

Pricing

All plans include core features. Per month, billed annually.

CRM Plus
$57/user/mo billed annually ($69 monthly)
  • Nine bundled applications
  • Unified customer timeline
  • Zia AI assistant
  • Cross-app analytics
  • Unified administration
  • 30-day free trial

Features

All capabilities grouped by category.

Sales

  • Zoho CRM pipeline
  • Lead and deal management
  • SalesInbox email
  • Forecasting
  • Territory management
  • Quotes and orders

Support

  • Zoho Desk ticketing
  • SalesIQ live chat
  • Website visitor tracking
  • Knowledge base
  • SLA and escalation
  • Customer portal

Marketing

  • Zoho Campaigns email
  • Zoho Social publishing
  • Zoho Survey feedback
  • Campaign automation
  • Lead nurturing
  • Social listening

Delivery & analytics

  • Zoho Projects
  • Task and milestone tracking
  • Zoho Analytics dashboards
  • Cross-app reporting
  • Custom KPIs
  • Scheduled reports

AI & administration

  • Zia AI assistant
  • Lead scoring and anomaly detection
  • Sentiment analysis
  • Unified admin console
  • Roles and permissions
  • Data policies