Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Uniphore is an enterprise AI software platform designed to transform customer and employee experiences through conversational AI, automation, and intelligent interaction solutions. It helps organizations manage conversations across voice, chat, and digital channels while using artificial intelligence to understand customer intent and deliver personalized responses. Uniphore combines conversational intelligence with automation to help businesses improve service quality and operational efficiency.
The platform provides capabilities such as AI-powered virtual assistants, agent assistance, conversation analytics, automated quality management, and knowledge management. Its AI tools can analyze customer interactions, identify important insights, assist service agents in real time, and automate repetitive customer-service tasks. Uniphore also supports organizations in connecting AI capabilities with existing contact-center systems and enterprise applications.
Uniphore is particularly useful for businesses seeking to modernize contact centers and improve customer engagement at scale. It can help reduce service costs, increase agent productivity, and provide more consistent customer experiences. By combining generative AI, conversational intelligence, and automation, Uniphore enables enterprises to turn customer interactions into actionable insights while creating faster, more intelligent, and personalized service experiences.
Screenshots and product photos shared by Uniphore Technologies Inc..
Palo Alto, California, United States (founded in Chennai, India)
A world where business users get AI as easy to use as a consumer app, on data their CIO still governs — no trade-off between accessibility and control.
We build a composable Business AI Cloud spanning data, knowledge, models and agents, so enterprises can put AI into production on their own infrastructure and models.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
ISO 27001
PCI DSS
SOC 2 Type IIAll plans include core features. Per month, billed annually.
Priced by layers, agents and consumptionCX, sales, service and back-office agentsCDP, data management, knowledge graphPrivate cloud or on-premise deploymentAll capabilities grouped by category.