Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
**SysAid** is an AI-powered IT Service Management (ITSM) and service desk software platform designed to help organizations manage IT operations, support employees, and automate service workflows. It provides tools for incident management, service requests, problem management, asset management, and knowledge management through a centralized platform. SysAid helps IT teams organize support processes while providing employees with convenient ways to submit and track requests.
A key strength of SysAid is its automation and AI capabilities. The platform can automate repetitive service desk tasks, categorize and route tickets, provide intelligent recommendations, and assist support agents with faster issue resolution. Its asset management capabilities also give IT teams visibility into hardware, software, and other IT resources, helping organizations maintain accurate inventories and improve operational control.
SysAid also provides reporting and analytics features that help IT leaders monitor service desk performance, identify recurring issues, and measure important operational metrics. With customizable workflows, self-service capabilities, integrations, and centralized IT management, SysAid is suitable for businesses seeking to improve support efficiency, reduce manual work, and deliver a more consistent employee IT service experience.
Screenshots and product photos shared by SysAid Tech..
Airport City, Israel (US presence)
A world where the service desk runs itself — where AI resolves routine requests end to end and IT admins spend their time on work that needs a human, not on ticket triage.
We build an AI-first IT service management platform, so organisations automate and resolve IT service requests with agentic AI while retaining full ITSM depth.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
SOC 2 Type II
ISO 27001ISO 27017ISO 27018
TX RAMPAll plans include core features. Per month, billed annually.
Full ITSM by editionAgentic resolution and CopilotITAM and CMDBSelf-hosted licensingAll capabilities grouped by category.