Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Observe.AI is an AI-powered conversation intelligence and contact center platform designed to help businesses improve customer interactions, agent performance, and operational efficiency.
It uses artificial intelligence to analyze customer conversations across voice and digital channels, identifying key trends, customer sentiment, compliance risks, and opportunities for improvement. The platform provides automated quality assurance, enabling organizations to evaluate a larger percentage of customer interactions without relying solely on manual reviews. Its real-time capabilities can assist agents during conversations by providing relevant insights, guidance, and recommended actions.
Managers can use analytics and performance insights to identify coaching opportunities, understand customer needs, and improve team productivity. Observe.AI also supports compliance monitoring and helps organizations maintain consistent service standards. By turning conversations into actionable data, the platform enables contact centers to make faster, data-driven decisions, enhance customer experiences, reduce operational costs, and continuously improve agent performance at scale.
Screenshots and product photos shared by Observe.AI, Inc..
San Francisco, California, United States (engineering in Bengaluru, India)
A world where every customer conversation is understood, coached and acted on — not sampled by a QA team reviewing two calls a month per agent.
We apply speech and language AI to 100% of contact-centre interactions, so service leaders can automate quality, coach agents and deploy voice AI agents on real conversation data.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
ISO 27001
SOC 2 Type II
PCI DSS
GDPRAll plans include core features. Per month, billed annually.
All capabilities grouped by category.