Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Nextiva is a unified customer experience management platform used by more than 100,000 businesses and over a million users, carrying more than a billion interactions across its network each year and backed by seventeen years of award-winning customer service.
The platform brings omnichannel communication together across voice, video, chat, email, SMS, social and messaging, so a customer conversation can move between channels without restarting. Its AI employee, XBert, handles customer conversations across calls, texts, chat and email, supported by AI transcription and summarisation, skills-based intelligent routing, customer journey orchestration and real-time sentiment analysis.
Nextiva publishes a 99.999% uptime guarantee and reports customer outcomes including response times improved by 98% and an 11% increase in positive reviews. Integrations cover Salesforce, HubSpot, Zendesk, ServiceNow, Microsoft Teams and more than twenty other applications. Headquartered in Scottsdale, Arizona, Nextiva prices from $15 per user per month on its Core plan, and states that it is SOC 2 certified and HIPAA compliant.
Screenshots and product photos shared by Nextiva.
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HIPAAAll plans include core features. Per month, billed annually.
All capabilities grouped by category.
