Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
MDLIVE is a virtual care provider offering urgent care, primary care, dermatology and behavioural health to members of health plans and employer programmes. Urgent care handles the common conditions that drive unnecessary emergency department visits — infections, rashes, allergies, respiratory illness — around the clock with prescriptions sent to a chosen pharmacy.
Virtual primary care provides an ongoing relationship with a named physician including annual wellness checks, chronic condition follow-up and preventive screening orders, which distinguishes it from purely episodic telehealth. Behavioural health covers therapy and psychiatry with scheduled appointments and continuity of provider, and dermatology accepts photograph submissions for asynchronous review.
Members access care by app, web or phone, with visits typically available within minutes for urgent care and by appointment for the rest. MDLIVE was acquired by Cigna's Evernorth division in 2021 and is largely distributed through Cigna health plans and employer benefit packages rather than sold directly, so member cost depends on plan design and is often a low copay or fully covered.
Screenshots and product photos shared by MDLIVE.
Miramar, FL
Routine care that does not require taking a day off work.
To make quality healthcare accessible and affordable through virtual visits.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
HIPAA
SOC 2 Type II
CCPA / CPRA
ISO 27001All plans include core features. Per month, billed annually.
Urgent care accessVirtual primary careBehavioural healthDermatologyEligibility integrationUtilisation reportingCost depends on benefit planFrequently $0 urgent careCopay for behavioural healthNo membership feeIncluded in planAll capabilities grouped by category.