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CRM

Insightly Suite

by Insightly
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Smartreview AI Trust-IQ Score™

Independent AI audit · 25 parameters across 5 domains · equal weight

#Audit domainParameters assessedStatus
01

Software development lifecycle

5 parameters · awaiting evidence

Not yet audited
02

Product management

5 parameters · awaiting evidence

Not yet audited
03

Organization

5 parameters · awaiting evidence

Not yet audited
04

Security & privacy

5 parameters · awaiting evidence

Not yet audited
05

Implementation & support

5 parameters · awaiting evidence

Not yet audited
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Insightly Suite overview

Insightly is a customer relationship management platform notable for extending past the closed deal. Where most CRMs stop at won or lost, Insightly converts an opportunity directly into a project with tasks, milestones, pipelines and delivery tracking, which suits professional services, agencies and implementation-heavy businesses where the sale is the beginning of the work. The product line has three modules sold separately or bundled: CRM for leads, contacts, opportunities and projects; Marketing for email campaigns, journeys and prospect scoring, priced per account by prospect volume; and Service for ticketing, SLA tracking, macros and customer portals. AppConnect provides low-code integration between them and external systems, priced by task volume. Higher CRM tiers add lead assignment and routing, workflow automation, an AI Copilot, sandboxes, products and price books, quotes and comprehensive audit logging. An all-in-one bundle combines the three modules. Insightly is part of the Unbounce group.

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Company Information

San Francisco, CA
Vision

A customer record that does not go quiet the moment the contract is signed.

Mission

To unify sales, delivery and service so growing companies keep the promises they sell.

Leadership team

Meet the leaders shaping our vision, product, and growth.

No leadership team has been added for this product yet.

Compliance

Our certifications and compliance frameworks that keep your data safe.

SOC 2 Type II
ISO 27001
GDPR
CCPA / CPRA
HIPAA

Pricing

All plans include core features. Per month, billed annually.

Plus
$29/user/mo ($348/year)
  • Lead and contact management
  • Project management
  • Advanced reports
  • Email integration
  • Mobile apps
Professional
$49/user/mo ($588/year)
  • Lead assignment and routing
  • Workflow automation
  • AI Copilot
  • Custom dashboards
  • Everything in Plus
Enterprise
$99/user/mo ($1,188/year)
  • Sandboxes
  • Products, price books and quotes
  • Comprehensive audit logging
  • Custom validation rules
  • Everything in Professional
All-in-One bundle
From $349/mo — CRM, Marketing and Service
  • All three modules
  • AppConnect included
  • Unified reporting
  • Volume prospect allowances
  • Priority support

Features

All capabilities grouped by category.

CRM

  • Lead and contact management
  • Opportunity pipelines
  • Lead assignment and routing
  • Products and price books
  • Quotes
  • Advanced reports

Project delivery

  • Opportunity to project conversion
  • Tasks and milestones
  • Project pipelines
  • Delivery tracking
  • Team assignment
  • Project reporting

Marketing

  • Email campaigns
  • Customer journeys
  • Prospect scoring
  • Landing pages and forms
  • A/B testing
  • Prospect-based pricing

Service

  • Ticket editor
  • SLA tracking
  • Configurable macros
  • Customer satisfaction surveys
  • Customer portals
  • Unlimited brands on Enterprise

Platform

  • AppConnect low-code integration
  • Workflow automation
  • AI Copilot
  • Sandboxes
  • Comprehensive audit logging
  • Custom validation rules