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Gong

by Gong.io, Inc.
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Smartreview AI Trust-IQ Score™

Independent AI audit · 25 parameters across 5 domains · equal weight

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01

Software development lifecycle

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02

Product management

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03

Organization

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Security & privacy

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Implementation & support

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Gong overview

Gong is a revenue intelligence platform that captures and analyses customer-facing conversations to replace opinion with evidence in sales management. Calls, video meetings and emails are recorded and transcribed automatically across the whole revenue team, then analysed for topics discussed, competitor mentions, pricing objections, talk ratio, question rate, monologue length and next-step commitments.

Individual coaching becomes concrete: a manager reviews the specific moment a deal turned rather than relying on a rep's recollection, and can leave time-stamped comments and build coaching libraries from calls that went well. Deal intelligence scores open opportunities on real engagement signals — who is actually on the calls, whether a decision maker has appeared, whether next steps were agreed, how communication has decayed — surfacing at-risk deals that look healthy in the CRM. Forecasting draws on those signals rather than only on rep-entered stage and close date.

Market intelligence aggregates across the whole customer base to show how competitor positioning and objections are shifting. Gong integrates deeply with Salesforce, HubSpot, Zoom, Microsoft Teams, Google Meet, Outreach and Salesloft, writing insight back into the systems reps already work in.

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Company Information

San Francisco, California, United States (R&D: Israel)
Vision

A world where revenue teams make decisions on reality, not opinion — where AI captures and understands every customer interaction, turning conversations into insight that drives predictable growth.

Mission

We build a revenue-intelligence platform that captures and analyses customer interactions with AI, so revenue teams understand what's really happening in deals and improve forecasting and performance.

Leadership team

Meet the leaders shaping our vision, product, and growth.

No leadership team has been added for this product yet.

Compliance

Our certifications and compliance frameworks that keep your data safe.

SOC 2 Type II
ISO 27001
GDPR
CCPA / CPRA

Pricing

All plans include core features. Per month, billed annually.

Platform fee
Custom/quote
  • Base platform fee (annual)
Per user
Custom/user (quote)
  • Priced per user on top of platform fee
Modules
Custom/quote
  • Forecasting and engagement add-ons
Enterprise
Custom/quote
  • Scale, security, SSO and support

Features

All capabilities grouped by category.

Conversation intelligence

  • Call and meeting recording
  • Transcription and analysis
  • Email and interaction capture
  • Topic and sentiment analysis
  • Coaching insights

Deal and forecast

  • Deal and pipeline tracking
  • Risk and next-step surfacing
  • Forecasting
  • Revenue analytics
  • Activity capture

AI and platform

  • Gong AI insights and automation
  • Recommendations
  • CRM integration
  • Dashboards and reporting
  • APIs and connectors