Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Front is a customer communication platform built on the shared inbox. Email, SMS, WhatsApp, live chat, social messages and voice arrive in one workspace where a team can assign an individual owner to each conversation, discuss it in internal comments alongside the thread, and reply to the customer from a shared address without the reply ever looking automated.
That combination is the product's argument: customers get a message that reads as personal correspondence rather than a ticket, while the team behind it gets assignment, SLA tracking, collision detection and analytics. Rules automate triage, routing and escalation based on sender, content, tags or time. A knowledge base powers self-service and agent answers, and AI features draft replies, summarise long threads and tag conversations automatically. Integrations pull customer context from Salesforce, HubSpot, Jira and internal systems directly into the conversation pane.
Analytics report response and resolution times, team workload and conversation volume by tag. Front suits account management, customer success, support and operations teams where relationships matter more than ticket throughput.
Screenshots and product photos shared by Front (FrontApp, Inc.).
San Francisco, California, United States
A world where teams handle customer conversations with the warmth of a personal email and the power of a help desk — where shared inboxes, collaboration and automation make every reply fast and human.
We build a customer operations platform combining shared inboxes, collaboration and automation, so teams manage email, chat and messaging together and deliver fast, personal customer communication at scale.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
SOC 2 Type II
ISO 27001
GDPR
CCPA / CPRA
HIPAAAll plans include core features. Per month, billed annually.
Shared inboxes and collaborationminimum seatsAdds automation, analytics, more integrationsAdvanced routing, SLAs and workflowsAdvanced security, SSO and supportAll capabilities grouped by category.