Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Freshworks is a software company selling an integrated suite of business applications positioned as easier and cheaper to deploy than incumbent enterprise platforms. The portfolio spans three areas: customer service through Freshdesk and Freshdesk Omni for omnichannel ticketing, chat and voice; IT service management through Freshservice, covering incidents, problems, changes, releases, assets and a service catalogue with ITIL-aligned workflows; and sales and marketing through Freshsales CRM and Freshmarketer for automation. The products share a common data layer, AI assistant and reporting model, so a customer running two or three of them gets cross-product context without an integration project. The company's central argument is time to value — configuration rather than consultancy, with most deployments live in weeks. Founded in Chennai in 2010 as Freshdesk, the company rebranded to Freshworks in 2017, moved its headquarters to San Mateo in 2018, and listed on NASDAQ under FRSH in September 2021. It employs roughly five thousand three hundred people across twelve locations.
Screenshots and product photos shared by Freshworks.
San Mateo, CA
Business software that people actually want to use, at a price that does not need a board approval.
To make it fast and affordable for teams to deliver great customer and employee experiences.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
SOC 2 Type II
ISO 27001
GDPR
CCPA / CPRA
HIPAA
PCI DSSAll plans include core features. Per month, billed annually.
For 14 days
Email and social ticketingKnowledge baseTicket dispatchTeam collaborationBasic reportingAutomationsSLA managementCustom fields and viewsMarketplace appsReporting dashboardsBusiness hoursMultiple products or portalsCustom rolesAdvanced automationsFreddy AI featuresCustom reportsRound-robin routingAudit logsSandboxIP allowlistingSkill-based routingAdvanced AIDedicated supportAll capabilities grouped by category.