Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Freshservice is a cloud-based IT Service Management (ITSM) platform from Freshworks that helps organizations streamline IT support, service delivery, and employee experiences.
It provides a centralized service desk for managing incidents, service requests, problems, changes, and service catalogs. The platform includes IT asset management, configuration management database (CMDB), service-level management, knowledge management, workflow automation, and IT operations capabilities.
Freshservice also incorporates Freddy AI to assist with ticket resolution, employee support, automation, insights, and service management workflows. Organizations can provide support through self-service portals and integrate Freshservice with business and collaboration tools such as Microsoft Teams, Slack, Jira, Microsoft Azure, and other applications. The platform is designed for businesses ranging from growing companies to large enterprises seeking scalable and easy-to-use ITSM capabilities. Freshservice supports faster issue resolution, improved operational visibility, automated repetitive processes, better asset tracking, and enhanced employee productivity while helping IT teams deliver consistent and efficient service experiences.
Screenshots and product photos shared by Freshworks Inc..
San Mateo, California, USA
Deliver uncomplicated, AI-powered business software that helps organizations delight customers and employees while driving productivity.
Make enterprise software easy to use, quick to implement, and affordable so businesses can achieve better customer and employee experiences.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
All plans include core features. Per month, billed annually.
Knowledge ManagementTask ManagementSupport PortalOmnichannel SupportTicket ManagementEverything in StarterService CatalogSLA ManagementOn-call ManagementCloud ManagementEverything in GrowthProblem ManagementChange ManagementMajor Incident ManagementWorkload ManagementEverything in ProSandboxAudit LogsFreddy AI AgentFreddy AI InsightsAll capabilities grouped by category.