Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Freshworks CRM is a cloud-based customer relationship management platform from Freshworks designed to help businesses manage customer interactions, sales activities, marketing campaigns, and engagement throughout the customer lifecycle. The platform brings customer data, communication, lead management, and sales processes into a centralized environment, enabling organizations to improve visibility and build stronger customer relationships.
Freshworks CRM provides capabilities for lead and contact management, account management, sales pipeline tracking, email engagement, workflow automation, reporting, analytics, and customer communication. Its automation features help sales and marketing teams reduce repetitive manual tasks, prioritize prospects, and improve follow-up efficiency. AI-powered capabilities can also assist teams with insights, recommendations, customer engagement, and sales productivity.
Screenshots and product photos shared by Freshworks Inc..
San Mateo, California, USA
Deliver uncomplicated, AI-powered business software that helps organizations delight customers and employees while driving productivity.
Make enterprise software easy to use, quick to implement, and affordable so businesses can achieve better customer and employee experiences.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
SOC 2 Type II
ISO 27001
HIPAA
GDPR
CCPA / CPRAAll plans include core features. Per month, billed annually.
Kanban viewContact lifecycle stagesChat, Email, and phoneEmail templatesCustom fieldsBasic workflowsContact scoringDeal insightsOn-call managementCustom sales activitiesCustom fieldsTerritory managementDorecasting insightsField-level permissionsMajor incident managementCustom modulesSandboxAudit logsAll capabilities grouped by category.