Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Dialpad is an AI-powered contact centre and business communications platform built around agentic resolution rather than assisted routing.
It autonomously resolves tasks such as scheduling, orders and refunds, handling thousands of customers simultaneously across voice, chat, SMS and email, and promises instant resolution with no transfers or holds. For human agents, the platform provides AI Live Coach, AI Transcription and Conversation Intelligence, so calls are captured and coached in real time rather than reviewed afterwards. Scale is a core claim: the system is designed to run unlimited volume across channels while maintaining enterprise-grade trust, including immutable audit logs and PII protection.
Dialpad states it is HIPAA compliant and SOC 2 certified. Integrations cover Salesforce, Zendesk, Microsoft Teams and Google Workspace, letting the communications layer sit against existing systems of record. Named customers include T-Mobile, the NHL's Florida Panthers, AAA, NASDAQ, Motorola and RE/MAX. A free trial is available for teams wanting to evaluate the platform first.
Screenshots and product photos shared by Dialpad, Inc..
To make customer communications more intelligent and effective by combining human communication with AI, enabling better customer experiences and business outcomes.
To completely transform how businesses understand and act on customer conversations - turning every interaction into intelligence that improves how work gets done.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
HIPAAAll plans include core features. Per month, billed annually.
All capabilities grouped by category.
