Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
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Security & privacy
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Implementation & support
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Customer.io is a customer engagement and marketing automation platform designed to help businesses create personalized communication experiences across multiple channels. It enables teams to collect and use customer data to send targeted messages through email, push notifications, SMS, in-app messages, and other channels. Businesses can build automated campaigns based on customer actions, events, attributes, and lifecycle stages.
The platform provides visual workflow tools that allow marketers to design customer journeys, segment audiences, personalize content, and trigger communications at the right time. Customer.io also offers analytics and reporting capabilities to measure campaign performance, engagement, conversions, and customer behavior. Its integrations and APIs help organizations connect customer data from websites, applications, data warehouses, and other business systems.
Customer.io is particularly useful for SaaS companies, e-commerce businesses, mobile applications, and digital platforms that require sophisticated lifecycle marketing. By combining behavioral data, automation, segmentation, and personalization, Customer.io helps businesses improve engagement and retention. Overall, it enables marketing and product teams to deliver relevant, timely, and data-driven customer communications at scale.
Screenshots and product photos shared by Peaberry Software, Inc.
Portland, Oregon, United States (remote-first)
A world where product-driven companies message customers based on exactly what they do — where automated, data-driven communication is triggered by real behaviour, so every message is relevant and timely.
We build a data-driven customer engagement platform, so teams send automated, behaviour-triggered messages across email, push, SMS and in-app based on real-time product and customer data.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
All plans include core features. Per month, billed annually.
Visual workflow builderEmail and community supportBasic data integrationsAI Agent with core execution skills1 million emails per month5k profiles (people + objects)Elevated Agent limits + custom skillsDaily Routines (scheduled tasks)Premium chat & email support90-day onboarding supportCustom profile volume & pricingHIPAA Compliance*Migration support*Dedicated Customer Success Manager*Dedicated hardwareAudit logging & data governanceDedicated Technical Implementation Specialist*Shared Slack channel*All capabilities grouped by category.