Independent AI audit · 25 parameters across 5 domains · equal weight
Software development lifecycle
5 parameters · awaiting evidence
Product management
5 parameters · awaiting evidence
Organization
5 parameters · awaiting evidence
Security & privacy
5 parameters · awaiting evidence
Implementation & support
5 parameters · awaiting evidence
No audit on record yet. No score is not a low score.
Creatio is a no-code platform that combines CRM with business process automation, headquartered in Boston and known until 2019 as bpm'online. Its distinguishing characteristic is that the workflow engine is the platform rather than a feature: CRM applications for sales, marketing and service are composable modules built on the same no-code studio customers use to model their own processes. That makes it a strong fit for process-heavy, regulated industries — financial services, insurance, manufacturing, pharmaceuticals and the public sector — where a standard CRM data model rarely survives contact with the actual workflow, and a poor fit for a small team that just wants a pipeline. Creatio.ai adds agentic capability across the platform, metered through annual AI credit packages. The commercial structure is layered and matters: a platform licence, plus each CRM application, plus AI credits and support, against a minimum annual commitment and a standard three-year term.
Screenshots and product photos shared by Creatio.
Boston, Massachusetts, United States
A world where the people who understand a business process are the ones who can change it — where automating a workflow does not require a development queue, a vendor ticket or a six-month release cycle.
We build a no-code platform where CRM and workflow automation share one model, so business teams design, deploy and change their own processes without writing code or waiting on IT.
Meet the leaders shaping our vision, product, and growth.
Our certifications and compliance frameworks that keep your data safe.
All plans include core features. Per month, billed annually.
Platform licenceNo-code studioWorkflow engineBase data modelResource caps on processes, OData calls and rolesPlatform licenceEverything in GrowthEnterprise-grade automationDeeper integrationsMulti-department scaleOrganisation-scale custom pricing since May 2026Unlimited users, agents, applications, workflows, custom objects and API callsCRM modules includedSales, Marketing and Service Creatio each licensed separately on Growth and EnterpriseAI packages from $5,000/year~$10,000/year minimum commitment3-year standard termAll capabilities grouped by category.